HR Operations Lead

ABOUT AIR INDIA SATS AIRPOST SERVICES PRIVATE

AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd., one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. ‘AISATS’ is defined by its people – they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.

Human Resources & Admin Senior Executive

Location : Kochi

JOB PURPOSE & SPECIFIC RESPONSIBILITIES

HR Management :

• Implement HR policies, procedures, and programs in compliance with applicable employment laws and aviation regulations.
• Manage the complete recruitment lifecycle including job postings, resume screening, interviews, and hiring recommendations.
• Prepare detailed recruitment and selection reports for review by the Reporting Manager.
• Draft job offers, salary slips, and engagement letters.
• Oversee employee onboarding and orientation processes.
• Conduct probationary reviews and issue confirmation letters.
• Maintain accurate and confidential employee records including personnel files, benefits, and leave data.
• Address ESIC / PF-related issues, salary and bank queries, and resolve employee conflicts.
• Assist in generating UANs for new joiners and ensure PF e-nominations across departments.
• Follow up on circulars and memos issued by management.
• Coordinate annual appraisal cycles, liaise with departments, and consolidate performance data.
• Manage exit formalities including full & final settlements and issuance of experience and relieving letters (including resignation acceptance, termination, end-of-contract, and abandonment letters).
• Update attendance records, leaves and overtime in the payroll system.
• Collect and deposit employee security / training deposits and maintain accurate records.
• Coordinate with banks for salary account openings and update records accordingly.
• Conduct induction programs for new hires.
• Address daily HR queries and support team HR operations.
• Coordinate internal vacancy notifications (IVNs) by liaising with department heads.
• Assist in disciplinary actions and contribute to continuous process improvement.
• Respond to employee queries regarding health insurance and provide necessary support.
• Ensure statutory and legal compliance across HR functions.
• Execute additional HR and administrative tasks as assigned by the HOD.
• Responsible and accountable for overall quality, safety and security of operations in the assigned area of work.
• Responsible for reporting to his supervisors’ occurrences, events, violations and acts that may affect safety, security and company reputation.

Administrative Management :

Legal Compliance :

EDUCATIONAL QUALIFICATIONS

Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred.

(MBA in HR will be an advantage)

RELEVANT EXPERIENCE

At least 4 to 5 year’s experience in various HR functions.

PERSONAL CHARACTERISTICS & BEHAVIOURS