Job Description
Duties & Responsibilities
- Support multiple clients across multiple technologies.
- Mentoring of junior team members.
- Consult with customers and across a cross-team environment.
- Documentation and development of designs, processes, and procedures.
- Work within a structured ITIL / ISO20000 IT Service Management environment.
- Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions.
- Excellent presentation and reporting skills arising from customer facing and on-site experience.
- Very strong verbal, presentation, and interpersonal skills are required.
- Escalation point for major incidents / investigations.
Experience Required
3+ years working in IT, with proven experience in a support role.Strong, first-hand experience of designing, building and supporting cloud solutions.Interpreting, understanding, and solving complex technical problems / incidents.Ability to influence internal teams and customers.Consultancy / project delivery experience with client facing background.Strong experience across multi-server, stand alone and clustered solutions.Excellent troubleshooting skills required.Technical Skills
Experience with Exadata Cloud @ Customer (ExaCC) and / or Exadata Cloud Service (ExaCS).Experience of working with OCI networking & FastConnect.Experience of debugging network routing and network security group issues within OCI.Experience of user management and IAM policies with OCI.Proven experience working with containerisation. E.g. managing clutter deployment, sizing updates, maintenance, patching etc. Containerisation technologies required : Docker; Podman; OCI Container Engine for Kubernetes (OKE).DevOps - Terraform - Able to do full implementations of cloud infrastructure builds using terraform. This includes all network components and IaaS PaaS components.Linux - Administrative skills such as creating user accounts and mounting block volumes, a candidate with basic Linux command line skills will still be considered.Qualifications
Desirable skills
Able to configure Linux environments using ansible, a candidate without this skill will still be considered but this would be advantageous.Database - Experience with Oracle database's is advantageous. Basic experience such as tns connections to Oracle database, how to work with database links.Experience working with autonomous databases would be advantageous.Experience working with Oracle Integration cloud, particularly provisioning and working with connectivity agents. The ability to create and work with integrations is not a requirement.Required Qualifications / Certifications :
Oracle Cloud Infrastructure 2023 Architect Associate (1Z ).Desirable Qualifications / Certifications :
Hashicorp Terraform AssociateLinux CertificationITIL 4 Foundation