Eligibility & Qualification :
- Bachelors degree in Engineering or equivalent.
- Minimum 7 years of experience in an Enterprise Managed Service environment.
- Expertise in AWS, Oracle Cloud Infrastructure (OCI), and other public clouds.
- Certification on latest AWS and OCI tracks is an added advantage.
- ITIL Foundation certification on the latest track is preferred.
- Experience in leading technical teams or projects is an advantage.
- Flexible to work in a 24 / 7 support environment.
- Minimum level should be SPE if applying as part of an internal job posting.
Key Responsibilities :
Provision, configure, and manage resources on AWS and OCI, including EC2, S3, compute instances, storage, networking, and databases.Implement and maintain security controls and compliance measures in accordance with best practices.Monitor AWS and OCI services to ensure optimal performance, availability, and reliability.Troubleshoot and resolve issues related to AWS and OCI resources, including connectivity, performance, and access controls.Plan and execute cloud migrations, upgrades, and expansions in coordination with stakeholders.Implement and manage backup, recovery, and disaster recovery strategies for cloud resources.Collaborate with other IT teams to integrate cloud services with existing infrastructure and applications.Stay up to date with AWS and OCI features, evaluating and recommending improvements.Handle networking concepts and protocols, including VPC, Fast Connect, LB, VPN, VCN, security lists, NSG, and gateways.Troubleshoot compute, storage, database, and serverless components, including EC2, VM, RDS, Lambda, EFS, S3 / Object Storage, EDR, FSS, and auto-scaling.Support problem management, post-incident reviews, and RCA processes.Resolve customer issues via telephone, email, or remote sessions and escalate as necessary.Maintain case documentation, SLA adherence, and operational metrics.Technical Skills :
Cloud & Platform Skills :
AWS : EC2, S3, RDS, Lambda, Auto Scaling, VPC, Load Balancers, Security Groups, IAM, Cost Management.OCI : Compute instances, Object Storage, VCN, Fast Connect, Security Lists, NSG, VPN.Backup & DR :
Implementing strategies for cloud :DHCP, DNS, Active Directory; basic physical network and storage & APIs :REST APIs, :Basic knowledge of PostgreSQL, Technical Skills :Experience in monitoring and troubleshooting cloud resources for performance, availability, and reliability.Integrating cloud services with on-premises infrastructure and applications.Understanding of cloud security and compliance best practices.Non-Technical Skills :
Excellent written and verbal communication skills.Strong commitment to high-quality product and solution support.Ability to achieve excellent customer satisfaction and ownership of tasks.High productivity, efficiency, and collaborative skills.Support and mentor team members, leveraging their advice on complex issues(ref : hirist.tech)