Client Onboarding Director

Job Description :

Role : We are looking for an Implementation Head for one of our Series A - AI portfolio companies to lead their Implementation function and ensure world-class onboarding experiences for their enterprise clients, primarily in the US market.

You will own the end-to-end implementation strategy, lead a growing team of implementation managers, and collaborate closely with cross-functional leaders to ensure seamless product adoption. This role requires both strategic vision and hands-on execution in scaling a high-performance team that can handle complex SaaS implementations.

Responsibilities :

• Define and execute the global implementation strategy across enterprise and mid-market clients.
• Lead and mentor a team of implementation managers, ensuring delivery excellence and career growth.
• Oversee the end-to-end implementation lifecycle—from scoping and planning to go-live and post-implementation success.
• Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to ensure alignment and accountability.
• Act as an executive sponsor for large and strategic accounts, ensuring long-term value realization.
• Establish frameworks for risk management, issue resolution, and continuous process improvement.
• Build and standardize implementation playbooks, KPIs, and success metrics to drive adoption and time-to-value.
• Serve as the voice of the customer to influence product roadmap and new feature development.
• Drive scalability by implementing automation, integration, and best practices in SaaS onboarding.

Requirements :

Preferred Qualifications :