Customer Support Specialist

Job Description

Product : Evermile :   https : / / www.evermile.io /

Job Locatio n : Mohali

Mode : Work From Office, UK Shift

Evermile is a fast-growing logistics product that helps local businesses deliver products quickly and easily. We connect retailers with reliable local couriers to make delivery simple and efficient. We're looking for a Customer Support Specialist and be part of our exciting journey!

Key responsibilities :

Respond to customer inquiries and requests via chat, email, and phone.

Serve as an expert on the Evermile Platform and assist customers with technical and operational problems.

Work hand-in-hand with customers, Delivery Partners, and internal team members to troubleshoot live delivery issues and successfully manage them to completion.

Work closely with our Engineering and Product teams to identify and implement improvements to our platform.

Continuously improve our processes and procedures to ensure we maximize efficiency and value to customers.

Take an active role in specific CS, product, and ops-related projects based on your abilities and interests.

What we’re looking for

2 years of experience in customer-facing support, CS, or Ops role, ideally with a tech company or marketplace operations.

Excellent customer-facing skills : Strong problem-solving skills, excellent communication, and interpersonal skills.

Highly motivated, flexible, proactive, and adaptable to change

Tech savvy, quick learner of new technologies and systems.

Familiarity with delivery management platforms or similar technology is a plus.

Flexibility in terms of working hours and days is required.

Experience in the UK market is important and preferred.   It will help you understand our customers better and serve them more effectively.