[Immediate Start] Customer Service Specialist

Job Title : Customer Service Executive – Domestic Voice Process

Location : Bangalore, India

Experience : 1 Year

Employment Type : Full-time

Education : Graduate (Any discipline)

Job Summary :

We are looking for enthusiastic and customer-focused individuals with at least 1 year of experience in a domestic voice process to join our Customer Service team in Bangalore. The ideal candidate will handle inbound and outbound calls, resolve customer queries effectively, and ensure high levels of customer satisfaction.

Key Responsibilities :

• Handle inbound and outbound customer calls professionally.
• Resolve customer issues and queries in a timely manner.
• Provide accurate information about products / services.
• Maintain a positive and empathetic attitude towards customers.
• Log customer interactions, process customer accounts, and file documents.
• Escalate unresolved issues to the appropriate internal teams.
• Meet daily, weekly, and monthly call targets and KPIs

Required Skills & Qualifications :

Preferred Attributes :