Senior Lead Workplace

The Job

Direct Reporting : Head of Engineering

Dotted Line Reporting : People Director, India

Responsibilities :

This role would be responsible for managing and supervising organization’s technical operations which includes overseeing IT department employees and ensuring all technology systems and applications support the organization’s goals and objectives.

Technical Expertise :

• Overseeing all IT operations, network support, IT security and IT infrastructure.
• Define and apply centralized IT policies and systems across the APAC region to support the implementation of business objectives.
• Inspect the use of technological equipment and software to ensure functionality and efficiency.
• Developing, implementing, and evaluating IT projects in line with organizational objectives.
• Ensuring the maintenance of current projects and technology systems.
• Identifying vulnerabilities, the need for upgrades, configurations or opportunities for new systems.
• Proposing strategic solutions and recommending new systems and software.
• Building and maintaining relationships with external advisors and vendors.
• Ensuring reported issues are resolved in a timely manner.
• Review and analyse helpdesk metrics and performance reports to identify trends, areas for improvement, and opportunities for training.
• Serve as the primary point of contact for escalated technical issues and complex user inquiries.

Team Leadership :

Process Optimization :

Scope :

Must Have :

Apply : Interested applicants can email their resumes at or reach out to us at .

Qualifications

Additional Information

Benefits @Believe :

#Flexibility – Just punch in leaves, not intime and out time

#Office perks  – a game of foosball, table tennis to bat the afternoon lacklustre, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.