[03 / 10 / 2025] Sales Coordinator

Job Title : Sales Coordinator – Export Department

Department : Sales & Exports

Industry : Plastic Bag Manufacturing

Location : Head Office - Mumbai

Reports to : Export Manager / Sales Head

Job Summary

This role oversees the complete export sales cycle—from initial customer engagement to final delivery—ensuring smooth order processing, high customer satisfaction, accurate financial tracking, and full compliance with international trade regulations. The position plays a key role in supporting the department’s goals of revenue growth, profitability, and operational excellence.

Key Responsibilities

Customer Service & Order Management

• Respond to customer inquiries and prepare quotations and proforma invoices.
• Confirm and acknowledge sales orders.
• Coordinate pre-dispatch requirements such as specification sheets, logo approvals, packaging details, and shipping schedules with customers and the factory.
• Manage post-dispatch communication, including final invoices and shipment arrival updates.
• Address customer concerns promptly, including issues related to materials, quantities, shipment status, and insurance claims, to ensure satisfaction and repeat business.

Commercial & Payment Oversight

Operational Coordination & Compliance

Required Qualifications & Skills