Hiring For International Bpo

Key Accountabilities / Responsibilities The most important end-results for which an incumbent would be held responsible at the end of the year. To ensure the smooth functioning of the maintenance activities, housekeeping activities, security, and reception. Scheduling of H / K and Security and ensuring availability in coordination with the agency supervisors. Training of housekeeping and security staff on code of conduct. Conducts training for security staff on shoplifting, modus operandi of shoplifters, methods of questioning Monitors the work of the security and housekeeping staff by ensuring that the prepared monthly, weekly & hourly checklists for Housekeeping & Security are adhered to. Sorts out customer issues w.R.T parking (e.G. parking fee, scratch on car etc.) Handling shoplifters as per laid down process. Maintains all reports as per process. Keeps store under surveillance at all points of time. Ensures safe custody of keys and maintains records of the same. Ensures safety norms by coordinating for regular inspections / safety audits and training on fire-fighting and disaster management. Submits monthly returns Overlook the functioning of the reception staff wrt their internal & external customer interactions & schedule their functioning as per the shifts Liases with civil and govt bodies ie Police, labor, RTO, fire department, Weight & Measures etc. To organize for purchase non-trading items, maintain fixed assets & organize for sale of scrap & fixed assets as & when need arises Vendor negotiation, quotation sourcing and closures. Raises POs for the purchase of printing, stationary, alteration slips, credit notes, goods acknowledgement notes and other such non-trading items for the unit. Organizes materials required by other departments (e.G. Training equipment like LCD, PA system for certain launches etc) Monitors the consumption and procurement of shopping bags Ensures incoming goods reach the concerned department, maintains the register & ensures invoices are signed off by concerned persons Gets capital requisition of goods - gets approvals for amounts greater than Rs. 5000 Ensures upkeep and maintenance of the fixed assets and all documentation pertaining to the same. Ensures all statutory compliances wrt housekeeping, security & administration department are met. Souring and renewal of all applicable licenses. Renewal of Contracts Equipment Maintenance Fixtures Maintenance - Ensuring all the fixtures are in presentable condition and free from breakages. Building Maintenance - Ensure timely renewal of building licenses, availability of neutralizers, proper caballing, water proofing. Energy Conservation Identify sources of energy consumption. Segregate essential and non-essential sources Follow all maintenance procedures and increase efficiency of the equipment Find out ways and means of reducing the electricity unit consumption To carry out all preventive maintenance activities as per schedule. Spares Maintenance - Carry out overhauls in time and procuring required spares directly from parent company. Snag Analysis & Rectification planning Maintenance of fixture inventory and scrap sale.