D365 F&O Support Specialist

Our client is a manufacturing company, headquartered in UK with their India office in Bangalore. This role is for a Senior Developer with significant DevOps experience.

Responsibilities

The Dynamics 365 Application Support Specialist is responsible to maintain, manage and support Dynamics 365 Finance & Operations

Collaborating with functional consultants, service delivery teams and stakeholders across the organization to ensure SLA is met and solutions are provided to meet end user needs

Advanced Functional Knowledge in SCM and Finance, whilst also able to provide hands on support across several of the following D365 F&O modules.

Log, manage, and resolve customer incidents and requests in line with the defined SLAs

Assist functional consultants in various Business units with workflow configuration, testing and moving this to the live environment – AP, AR, Procurement and sourcing, GL, HR.

Assist with Batch job configuration and error resolution for certain Supply chain and finance functions – for example, Automatic release to the warehouse, Post Packing slip and invoices etc.

Configure and customize fields, forms, workflows, security settings and roles within Dynamics 365 F&O

Assist with functional testing for code releases or after an environment upgrade

Qualifications

• Engineering or IT background
• 4+ years of strong functional experience in D365 F&O - Primarily Supply Chain Management (SCM)
• Excellent problem solving, troubleshooting, analytical, interpersonal & communication skills
• Knowledge of PL / SQL and excel
• Ability to solve complex problems in a fast-paced environment with focus on colleague satisfaction
• Flexibility to work in shifts to meet business needs
• Knowledge of ITIL is a plus