Senior Lead Delivery Quality

Job Title : Senior Team Leader

Department : Delivery Quality

Specialty : IPDRG

Location : Chennai

Shift Details : General Shift / Day Shift

Work Mode : WFO

Job Description :

Participate in client calls and understand the quality requirements both from process perspective and for targets

Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager

Identify errors with high Inspection efficiency

Provide face to face feedbackand alsosend emails with the type of errors etc. on daily basis as per protocol

Ensure correction of the error by the respective Operations associate

Coach employees to minimize errors and improve performance

Provide inputs to the training team on common mistakes made to enhance training curriculum

Test files / batches for new clients / processes to be processed as part of familiarization

Generation of QA reportson a daily basis

Attainment of Internal & External SLA as per Process Defined.

Meet and exceed inspection efficiency score calibration score knowledge and skills score inspection productivity rate and any other appropriate metrics

Record identified errors. This is an organizational record & can be used by the organization as it deems fit

Job Specification :

Must be a graduate (Bachelors or Masters)

Minimum of 6 Years of Professional and Relevant Experience inUS healthcare (RCM) inCoding.

Must have experience in Client and Stakeholder Management Team Management.

Good understanding of quality matrices

Should have good understanding of quality tools

Required Experience :

Senior IC

Key Skills

Forklift,Customer Service,Organizational skills,Basic Math,Dealership Experience,Laundry,SyteLine,Warehouse Experience,Dispatching,Personal Injury Law,Translation,Project Coordination

Employment Type : Full Time

Experience : years

Vacancy : 1