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Collections Executive - Retail MFB
ConfidentialNoida30+ days ago
Job descriptionNegotiate payment schedules with customers that align with their financial situation while satisfying the debt obligations. Track and manage the portfolio for specific buckets in the assigned area, controlling delinquency both bucket-wise and DPD (Days Past Due) wise. Focus on non-starters and manage delinquent accounts. Provide efficient customer service regarding collection issues, process customer refunds, account adjustments, resolve discrepancies, and short payments. Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities. Make customer calls, handle account adjustments, small balance write-offs, reconcile customer accounts, and process credit memos when necessary. Update customer files with accurate contact details, times, dates, and information received regarding the debt. Trace defaulters and assets in coordination with the agency's tracing team, suggesting remedial actions as needed. Identify defaulting accounts and investigate reasons for default while maintaining a healthy relationship with the customer. Collaborate with sales and senior management when necessary to expedite the collection process. Support the collection manager (court receiver) in repossessing assets and seek legal or police support when required. Ensure compliance with all audit / regulatory bodies as well as company policies and procedures. Graduate
Key Objective of the Job :
- Drive the collection process of receivables across multiple sources to reduce total outstanding and average days of receivables.
- Maintain client partnerships while ensuring timely collections.
Major Deliverables :
Educational Qualification :
Skills Required
Retail Executive, Auditing, Senior Management, Compliance, Relationship, Finance, Customer Service
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Collection Executive • Noida