Manager, Workflow Analyst

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Roles And Responsibilities

• Workflow Management : Lead the analysis and optimization of business processes to streamline workflow efficiency across departments. Develop and manage end-to-end workflows, ensuring alignment with business goals.
• Process Re-engineering : Spearhead process redesign initiatives to enhance operational efficiency, reduce costs, and improve quality. Identify bottlenecks, recommend changes, and oversee the implementation of new workflows. Apply process re-engineering methodologies (e.g., Lean, Six Sigma) to improve efficiency and reduce operational costs.
• UX & Design Thinking : Collaborate with UX designers and development teams to create user-centric designs, ensuring that user needs are considered at every stage of the project lifecycle. Lead workshops and brainstorming sessions to encourage innovation through design thinking methodologies.
• Requirements Gathering : Lead and facilitate requirements gathering sessions with stakeholders across business units. Convert business needs into clear and actionable requirements that can be easily understood by technical teams. Collaborate with business stakeholders, IT leadership, and technical teams to understand business requirements, assess technology needs, and translate them into functional designs and solutions.
• Stakeholder Communication : Serve as the liaison between business stakeholders and technical teams, ensuring clear communication and managing expectations throughout project lifecycles.
• Change Management : Support change management initiatives by providing necessary training and resources to ensure smooth transitions during process or system upgrades.
• Documentation & Reporting : Create comprehensive process documentation, user guides, and system specifications. Ensure documentation is kept up-to-date and easily accessible for stakeholders.
• Continuous Improvement : Foster a culture of continuous improvement by identifying areas for enhancement, implementing process changes, and conducting post-implementation reviews.

Qualifications

Mandatory Skills

Preferred Skills

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Skills Required

Process Automation, Process Mapping, Agile Methodologies, Stakeholder Management