Analyst II, Systems Operations

Job Purpose

Working for Intercontinental Exchange / NYSE will provide you the opportunity to experience supporting one of the most famous and widely known, publicly visible companies in the world.

The Operations Support Analyst will provide immediate assistance to back office, support personnel and IT staff to achieve the highest customer satisfaction and minimize the impact of IT related problems. The Operations Support Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties.

The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of the overall architecture of the ICE / NYSE exchanges, divisions, clearing, and infrastructure.

The Operations Support Analyst will :

• Provide immediate assistance to back office, support personnel and IT staff in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems.
• Be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties.
• This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable. Job level will be determined based on years of relevant experience.
• This is a 24x7 environment and the position may require weekend scheduling and or working on other shifts.

Responsibilities

Knowledge and Experience

Preferred Skills

Skills Required

Troubleshooting, Incident Management, Analytical Mind