Customer Relationship Management Manager

Company : ALYF

Job Location : Chembur (Mumbai )

Job Type : Full Time

Designation : CRM Manager / CRM Executive

Salary : 3-12 lacs P.A.

Minimum Experience : 2-3 years

Job Description :

• Responsible for managing the complete customer’s life-cycle (Post Sales).
• Coordinate with the sales team to ensure that all relevant information & documentation regarding the customer is available as per the checklist for a smooth handover to CRM.
• Responsible for leading the CRM operations, payments & collections, customer engagement and query resolution.
• Ensure Welcome Call is done for onboarding customers post sales.
• Ensure complete & comprehensive documentation of all customer related records are maintained.
• Generating Welcome email, Registration documents, Demand & Reminder letter.
• Handling customer queries / grievances related to post sales process.
• Maintaining MIS and updating database, customer interactions & financial transactions.
• Collaborate with cross-functional teams to ensure alignment of CRM strategies with overall business objectives.
• Key responsibilities also include Retentions and L&R business.
• Handholding clients post project delivery to ensure smooth functioning of Property Management business.

Qualification & Requirements –