Quality Customer Service Eng.

undefined

Location : Bangalore

Your responsibilities :

The Customer Service Engineer is responsible for handling customer, who maintains relationship with customer by giving proactive response. The CSE position will be a leader of continuous improvement by giving on time response which help to improve customer satisfaction and overall profitability.

Core Responsibilities :

• Establishes a trustful relationship with the Customer Plant's Quality organization, engineering, line operators, logistic departments and Customers service organizations.
• Manages the assigned Customer locations with proactive visits at a frequency agreed with the customer.
• Operates as the direct contact and person to Customer complaints (not necessarily on site).
• Provides feedback according to Customer requirements and timing to the manufacturing plants and if applicable to the BU's regarding quality / manufacturing issues.
• Performs joint pre-analysis / pre-selection of parts at the Customer location / warranty centers, supports activities to reduce number of part returns and the related costs.
• Coordinates the transfer of return parts from the Customer location / warranty center to the appropriate Vitesco production location and, if applicable, registers complained parts in the VQTS system.
• Coordination of sorting, rework or re-flash actions at the customer facilities and implementation of immediate actions to minimize potential Customer disruption and related cost.
• Coordinates and controls the activities of third-party Service providers in alignment with the Customer and the involved Vitesco BU's for control / sorting / re-flash activities.
• Support of product changes, customer plant trial runs and safe launch activities at Customers facilities.
• Systematic internal and external analysis and reporting of field data and KPI's to trigger appropriate activities to contain field issues and the implementation of corrective actions.
• Negotiation of rates, parameters and if applicable technical factors and / or cost share with the assigned Customer.
• Management and coordination of a Customer Service Engineer Team across multiple Customer locations within a assigned region.Your Education Qualifications :
• 5+ years of experience in customer quality in the manufacturing environment
• Mechanical or electrical engineering degree is preferred.
• Travel required within area or region served.
• Must be a proficient public speaker, presenter, and trainer.
• Expert knowledge of automotive technology
• Fluent English (written and spoken)
• Very good PC knowledge (MS Office, VQTS, SAP)
• Knowledge of Customer specific and Automotive analysis tools ( e.g. CAN, OBD )
• Strong skills in relevant quality and statistical methods
• Supervision and coordination skills, Negotiation and presentation skills

undefined

Skills Required

Can, Sap, OBD, automotive technology, Ms Office