QMS Support Consultant

Greetings from Themesoft!

We’re looking for QMS Support Consultants to join our dynamic team in Chennai . This role focuses on providing L2 / L3 functional and technical support for enterprise Quality Management Systems (QMS) , including TrackWise and Veeva Vault Quality , ensuring minimal disruption to critical Quality and Manufacturing operations.

Location : Chennai, India

Experience : 6–10 Years

Shift Requirement : Must be flexible to work in shifts

Notice Period : Immediate to 10 days joiners

Expertise Skills : TrackWise , Veeva Vault Quality, Deviation , CAPA , Change Control , Audit Management .

Key Responsibilities :

• Application Support : Handle L2 / L3 support for QMS platforms (TrackWise, Veeva Vault Quality).
• Incident & Problem Management : Drive resolution of issues aligned with ITIL best practices.
• Troubleshooting : Dive into system logs, SQL queries, and interface issues to identify root causes.
• Configuration & Maintenance : Manage system settings, master data updates, patches, and health checks.
• Documentation : Maintain accurate records of issues, fixes, and configuration changes.
• Stakeholder Communication : Keep users, IT teams, and vendors informed with timely updates and resolutions.

Interested candidates share updated resume with mythili@themesoft.com

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