Hiring For US Customer Support - Technical Support
ConfidentialDelhi, Noida, Ghaziabad6 days ago
Job descriptionExcellent spoken English with a neutral or global accent. Min 6m of international voice process experience. Strong verbal communication and interpersonal skills. Willingness to work in night shifts / rotational shifts, including weekends.
Job description :
Key Responsibilities :
- Handle high-volume inbound and outbound international calls.
- Resolve customer issues efficiently and accurately within set timelines.
- Follow standard operating procedures and company policies.
- Maintain detailed call logs and reports using CRM tools.
- Achieve daily, weekly, and monthly performance targets (AHT, CSAT, FCR, etc.).
Requirements :
Skills Required
customer interactions, Trouble Shooting, CRM Tools
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Technical Support • Delhi, Noida, Ghaziabad