Senior Manager - Metrics, Analytics & Reporting

We are seeking a talented individual to join our Metrics, Analytics & Reporting

team at Marsh. This role will be based in Mumbai / Pune / Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Management Intelligence (MI) team is seeking an experienced and proactive Senior Reporting Analyst for a distributed agile team. You will be part of the Reporting Services Team and will be responsible for effectively monitoring and delivering on multiple global and regional reports (specifically for European region). You will become familiar with the reporting processes and will be generating the reports within the agreed SLA timeframe. You will also be responsible for report validation, managing access to the reports, managing reporting incident and problem tickets, and supporting end users with reporting queries. You will be working closely with the development team to troubleshoot and document reporting issues and provide regular communications to the end users of the reports. Reporting into the Reporting Operations Team Lead, you will be a key member of a team at the centre of Marsh's data journey and will serve as an advocate for the power of data.

We will count on you to :

• Ensure that incoming BAU reporting is handled effectively, promptly (in line with SLA's) and accurately so that the needs of internal and external customers are consistently met and exceeded.
• Perform data analysis utilizing knowledge of insurance and data handling to deliver BAU reports and Ad Hoc queries.
• Responsible for resolving issues that arise during report generation and work closely with the development team on these issues as necessary.
• Provide support to the Reporting Operations Service Desk team for Reporting Incidents and Requests for Information.
• Manage ADO tickets end to end and provide status updates / raise potential blockers during daily stand up.
• Process onboarding of new reports (i.e. handover) and implement clear and concise Standard Operating Procedures (SOP's).
• Manage reporting incident communications for BAU reports (i.e. Reporting Incident Updates) by providing necessary details to Service Desk for distribution.

What You Need to Have :

Technical Skills

Interpersonal skills – every bit as important as the technical side

What makes you stand out :

Marsh, a business of Marsh McLennan (NYSE : MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one 'anchor day' per week on which their full team will be together in person.

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Skills Required

Servicenow, Qlik Sense, Ms Office Suite, Powerbi, Vba, Business Objects, Qlikview, Sql, Python, Azure Devops