Team Lead - BPO

Roles and Responsibilities

• Manage a team of customer service representatives to achieve sales targets and provide excellent customer support.
• Develop and implement effective strategies to improve team performance, productivity, and employee engagement.
• Conduct regular coaching sessions with team members to enhance their skills and knowledge.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Analyze sales data to identify trends, opportunities, and areas for improvement.

Desired Candidate Profile

Skills Required

Customer Support, Bpo Operations, Sales Targets, Call Centre, Customer Service Representative