Customer Service Representative

Location : Andheri East, Mumbai

Employment Type : Full-Time

Reports to : Operations Manager

About Salt Oral Care :

At Salt Oral Care , we’re revolutionizing oral health with sustainable, high-quality products designed to promote healthy smiles and a healthier planet. Our mission is to deliver effective, eco-friendly solutions while maintaining a seamless customer experience. As part of our growing team, you’ll have the chance to drive operational excellence and contribute to a brand committed to sustainability and innovation

Key Responsibilities :

• Customer Support : Respond to customer inquiries via email, chat, and social media promptly and professionally.
• Order Management : Assist customers with order tracking, returns, exchanges, and refunds.
• Product Knowledge : Maintain an in-depth understanding of our products to effectively address customer questions and concerns.
• Problem Resolution : Resolve customer issues efficiently, ensuring a positive experience and maintaining high customer satisfaction.
• Feedback Collection : Gather and relay customer feedback to relevant departments for continuous product and service improvement.
• Team Collaboration : Work closely with the marketing, sales, and logistics teams to ensure a seamless customer experience.
• Documentation : Maintain accurate records of customer interactions and transactions.

Qualifications :

Salary :

What We Offer :