Support Associate

Role Overview

We are looking for a

proactive and customer-focused Program Administrator

to support the delivery of the Training Accelerator Program. Working closely with the Project Manager, you will play a key role in ensuring a smooth experience for candidates and trainers by handling course administration, candidate communications, KPI tracking, and general program support. This role requires strong organisational skills, excellent customer care, and a hands-on approach to problem-solving.

Key Responsibilities

Act as a first point of contact for candidate enquiries, providing clear and timely information.

Proactively support candidates throughout the training journey, ensuring a positive experience.

Manage candidate registrations, records, and attendance tracking.

Coordinate and issue course information, joining instructions, and training materials.

Support the organisation and scheduling of training sessions (virtual or in-person).

Prepare and issue course completion certificates.

Track, report, and support delivery against program KPIs (e.g., candidate satisfaction, completion rates, response times, record accuracy).

Produce regular progress reports and data updates for the Project Manager.

Liaise with trainers, stakeholders, and candidates to keep activities on track.

Provide administrative support to the Project Manager, including documentation and record keeping.

Take ownership of ad hoc administrative duties to help the program run smoothly.

Skills & Experience

Essential :

Experience in an administrative, support, or customer service role.

Strong communication skills with a customer-first mindset.

Highly organised with good attention to detail.

Proactive approach – able to anticipate needs and take initiative.

Confident in using Microsoft Office / Google Workspace (Word, Excel, PowerPoint, Outlook).

Desirable :

Experience in training, education, or events administration.

Familiarity with registration systems or Learning Management Systems (LMS).

Interest in broadband, telecoms, or technology (not essential).

Personal Attributes

Professional, approachable, and helpful.

Takes ownership of tasks and sees them through to completion.

Proactive rather than reactive – anticipates issues before they arise.

Flexible and adaptable in a fast-moving environment.

Works well independently and as part of a team.