Head of Marketplace

Job Title : Head of Marketplaces

Location : Gurgaon, India (Hybrid)

Experience Required : 6–10 years

Department : Growth / E-Commerce

Reporting to : Chief Growth Officer

Working Days : Monday to Friday (WFO), Saturday (WFH)

About Us

At Conscious Chemist, a skincare brand under Era Botanics Pvt. Ltd., we are dedicated to creating innovative and effective personal care products. Our goal is to build an honest and transparent brand that delivers performance-backed, highly efficacious formulations. We are on a mission to promote wellness, counter misinformation around chemicals, and help consumers make conscious, science-driven choices in skincare.

Role Overview

We are seeking a dynamic and entrepreneurial Head of Marketplaces to drive revenue and growth across all third-party e-commerce platforms. This leader will own the marketplace P&L and will be responsible for scaling business across Amazon, Nykaa, Flipkart, Zepto, Myntra, and emerging platforms.

You will manage a team of dedicated Key Account Managers (KAMs), each responsible for a specific platform, and work cross-functionally with marketing, ops, and supply teams to ensure seamless execution and sustained performance.

Key Responsibilities

• Revenue & Growth Ownership :
• Take complete ownership of top-line and bottom-line performance across marketplaces, ensuring consistent MoM and YoY growth.
• Marketplace Team Leadership :
• Lead and mentor a team of platform-specific KAMs to execute platform strategies, campaigns, and activations effectively.
• Joint Business Planning :
• Drive annual and quarterly business plans with marketplace partners, aligning on revenue goals, visibility levers, and marketing investments.
• Visibility & Conversion Optimisation :
• Oversee listing quality, catalogue hygiene, review generation, merchandising, and paid visibility to drive CTR and conversion across platforms.
• Performance Marketing Oversight :
• Manage AMS, Flipkart Ads, and other platform advertising with a focus on ROAS and cost-efficiency. Collaborate with the performance team on budget allocation and ad performance reviews.
• Forecasting & Supply Planning :
• Align with demand planners to ensure accurate forecasting, inventory availability, and fulfilment across models like FBA, FBF, SJIT, etc.
• Campaign Execution :
• Lead brand participation in large-scale events (e.g., Pink Friday, BBD, Super Value Days) and ensure timely execution of pricing, discounts, and creatives.
• Competitive Benchmarking :
• Stay ahead of industry trends and category movements; identify whitespace and platform-led innovations to gain a competitive edge.

Requirements