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Director, Customer Support - Identity Management

Director, Customer Support - Identity Management

ConfidentialBengaluru / Bangalore
30+ days ago
Job description

Key Deliverables :

  • Lead and manage a technical support team to provide exceptional customer support
  • Design and develop onboarding programs for new team members
  • Own team performance, KPIs, and drive improvements through data-driven experimentation
  • Deliver product feedback to reduce inbound contact rates and resolution times

Role Responsibilities :

  • Ensure the team has the tools and resources needed to support customers effectively
  • Collaborate with support leadership to refine operating processes
  • Communicate effectively with executive leadership on goals and priorities
  • Manage support practices and ensure adherence to SLAs across the team

    • Skills Required

    Salesforce Service Cloud, Technical Support Management, Sla Management

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    Director Customer Support • Bengaluru / Bangalore

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