Technical Support Analyst

Role Overview :

We are looking for an experienced

ArcGIS Enterprise Geodatabase Analyst

for client location to support our strategic and key enterprise customers and build relationships for continued engagement. ESRI India manages and delivers the Esri, Schneider, Harris products Technical Support and Professional Services Consulting practices related to Enterprise System design & architecture, performance assessment, health monitoring, health checks operations for large enterprise customers and manage the on-premises or private cloud deployments. We are currently looking for a Senior Analyst for our key and strategic customer of Esri India.

Job Location :

Noida / Bangalore / Mumbai

Responsibilities

• Actively engage and provide solutions, and address the technical issues reported by customers.
• Act as a

subject matter expert in handling Geospatial data management

and usage.

installation, usage, configuration, and performance of ArcGIS Enterprise and Enterprise Geodatabase .

Product trainings

to customers over remote and onsite.

Installation, Configuration of Enterprise Geodatabases, and Version management, Replication over supported RDBMS - Oracle / Microsoft SQL Server / PostgreSQL databases.

high-quality technical support and customer service to Esri India end

users through effective communication, problem solving and analytical approach over remote and at onsite customer location.

ready to travel to customer locations with short notice

Requirements

ArcGIS Enterprise (ArcGIS Server, ArcGIS Enterprise Portal, ArcGIS Data Store, Geoevent Server, GeoAnalytics Server, Image Server), ArcGIS Desktop, ArcGIS Online, and ArcGIS Runtime

and

Field Apps.

Enterprise Geodatabases, Versioning, Replication and Installation, Configuration over supported RDBMS - Oracle / Microsoft SQL Server / PostgreSQL databases.

Esri Enterprise Managed Services team

and manage user environments hosted on Esri’s technology.

problem solving and analytics skills

in addressing and resolving technical issues of ESRI and its inter-related technologies.

Drive adoption of new technologies by maintaining up-to-date personal knowledge of Esri technology , key national security industry domains and technical trends.

implementation of Enterprise Information System (EIS)

frameworks and platform architectures from requirements including

IT and GIS strategies, cloud patterns, security, scalability , and licensing.

Windows

and Linux operating systems including SSL, ports, web server permissions, load balancers, LAN / WAN technology, and installation, configuration, and performance of ArcGIS Enterprise and related technologies.

Desirable experience

Enterprise Geodatabases, Versioning, Replication and Installation, Configuration, and performance tuning.