We are seeking a proactive and skilled Associate Manager - IT and Network Operations to oversee IT infrastructure, network administration, and end-user support. This role involves maintaining high availability and performance of IT systems while ensuring compliance, security, and operational efficiency.
Responsibilities
- Configure, manage, and troubleshoot firewalls and network infrastructure.
- Monitor network performance and ensure reliable connectivity across systems.
- Install, configure, and maintain operating systems and enterprise applications.
- Deliver prompt and effective technical support for hardware, software, and network-related issues.
- Communicate technical concepts clearly to both technical and non-technical stakeholders.
- Maintain detailed documentation for IT systems, configurations, and processes.
- Collaborate across internal teams and departments to identify and address IT needs.
- Work with vendors for the procurement of hardware and software solutions.
- Support compliance initiatives in coordination with relevant departments
Requirements
3-5 years of experience in IT operations or network administration.Hands-on experience with firewalls (preferably Palo Alto) and macOS environments.Experience managing enterprise antivirus solutions.Familiarity with Google Workspace (G Suite) and JumpCloud is a plus.Strong analytical and problem-solving skills with a proven track record in issue resolution.ITIL Foundation certification is preferred.Excellent communication and collaboration skills.This job was posted by Sangeetha M from Liminal Custody.
Skills Required
Network Infrastructure, Technical Support, Enterprise Applications, Operating Systems, G Suite, Firewalls