Customer Experience Automation Expert

Role Overview :

We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) .

Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.

What You’ll Do :

• Recreate workflows for ticket handling, chat / email support, refunds / returns, and knowledge base management .
• Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
• Simulate escalations, SLA tracking, and quality audits within support workflows.
• Provide structured annotations and datasets to improve LLM training and evaluation.

Required Qualifications :

Perks of Freelancing with Turing :

Offer Details :