(Immediate Start) Head IT Infrastructure - Senior Manager

Responsibilities :

As the Head of IT Infrastructure, you will be responsible for leading the implementation and operations of the organization’s technology backbone—including MS Azure cloud, network and server services, telephony, service monitoring, user support / help desk (M365 for End User Computing), client management, storage, backup, and related software.

This role requires strong leadership in enterprise infrastructure and operations, with a focus on delivering robust, secure, and scalable platforms that enable business applications, AI-driven solutions, and the future data platform.

You will manage a global delivery organization and drive innovation, operational excellence, and security in partnership with Digital Architecture, Digital Operations, and Information Security functions. The position requires a balance of technical depth and operational leadership, ensuring the infrastructure supports the organization’s digital strategy and business growth through resilient, reliable, and audit-ready services.

Key responsibilities :

1. Infrastructure Leadership & Governance

• Lead the global IT Infrastructure team across multiple countries, managing a distributed workforce in six locations.
• Oversee planning, project management, and implementation of infrastructure initiatives, ensuring alignment with business and technology strategies.
• Develop and maintain infrastructure in line with enterprise architecture, standards, and governance.
• Provide strategic vision for infrastructure services, leveraging innovation and emerging technologies to deliver business value.
• Ensure high availability, integrity, and security across all IT infrastructure.
• Manage service delivery through managed service providers, driving SLA adherence, cost efficiency, agility, and governance.
• Build and maintain strategic relationships that support organizational objectives.

1. Service Delivery & User Experience

1. IT Operations

1. Technology Enablement

1. Collaboration

1. Financial Management

Requirements :

We are seeking candidates with :