Sr. Technical Product Engineer
Delta Air LinesBengaluru, India10 hours ago
Job descriptionBachelors degree in information systems, Computer Science or related field 3 years of enterprise experience developing Salesforce.com products A strong desire to maximize native Salesforce functions and to adopt scalability as a core design principle in all projects Experience in Service cloud- Must implementation Understanding of object-based model, governor limits in Salesforce Experience in working with async and sync processes Proficient in advance admin features - Example : flows, Dynamic forms Good understanding and hands on experience - Object oriented programming, advanced use of service cloud and Messaging in App on Web with Einstein bots Works well with individuals at all levels of Salesforce experience Deep familiarity with how to troubleshoot integrations in the UI and when to lean on developers support Understand how to get to the root cause of user issues within Salesforce Robust experience in Service Cloud features in an operationally critical context Embraces diverse people, thinking and styles Consistently makes safety and security, of self and others, the priority Live chat / Msg Experience Flow-Must (Detailed exp, no lightning Flow) Troubleshooting understanding (User support) Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach. Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively. Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships. Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends. Inquisitive to understand customer and business expectations while creating value addition on technical solutions. Exposure to diverse lines of business using Salesforce in different ways Able to clearly articulate the pros and cons of why you would use a particular method to achieve a solution Unafraid to offer suggestions if there may be a more efficient way to do something
PRIMARY FUNCTIONS (RESPONSIBILITIES) :
- Collaborate cross-functionally with business and other IT teams across Delta.
- Champion development and integration standards, best practices, and their related deliverables
- Deliver features using Salesforce configuration that can be maintained by the business into the future and are scalable to future use cases
- Design, configure, and deploy changes to permissions, roles, and other standard Salesforce metadata (objects, Lightning pages, apps, flows) as required
- Work closely with the Salesforce Process Architect and related IT teams Advisory Developers to ensure designs adhere to Salesforce best practices and are built for scalability.
- Support business product owners in story development to ensure requirements on technical stories are appropriately detailed in a meaningful way for work to be done
- Participate in the creation of documentation to ensure that no component or process is a closed system.
- Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce.
- Work to continually understand the new features added to Salesforces products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade.
- Act with urgency and a sense of ownership in the broader scheme of Deltas success
- Support off-hours problems when they arise.
WHAT DO YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS) :
Technical Competencies :
Behavioral Competencies :
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
ID - DELVC21
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Product Engineer • Bengaluru, India
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