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Senior Technical Product Engineer [T500-21024]

Senior Technical Product Engineer [T500-21024]

Delta Air LinesBengaluru, Karnataka, India
23 hours ago
Job description

About Delta Tech Hub :

Delta Air Lines (NYSE : DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

PRIMARY FUNCTIONS (RESPONSIBILITIES) :

  • Receive consistent client feedback that business issues are well-understood and associated advice is effective, sincere, long-term and in client best interests.
  • Collaborate with an extended professional network of contacts to help clients effectively identify, plan for and accomplish objectives.
  • Guide clients on specified issues, strategies, and solutions for many business areas.
  • Provide relevant, timely and objective subject matter / process expertise and key insight regarding multiple client business areas and affiliated fields.
  • Show concern and diligence to thoroughly understand client business issues before advising on associated courses of business action (earns the right to be trusted).
  • Coach others to enhance their proficiency regarding the tenets, practices and examples of the 'trusted advisor' credential.
  • Develop a culture in which all members work constructively to improve the performance of individuals and the team.
  • Nurture communities of interest across disparate teams with Delta Air Lines.
  • Develop processes and practices that both leverage and develop available talent.
  • Lead efforts to help work groups become more nimble, virtual, and reconfigurable.
  • Motivate others to instill the vision in broad stakeholder groups, develops strategies to improve commitment for business vision, and facilitates cross-boundary communication to surface and resolve issues proactively.
  • Foster strong customer relationships via delivery on commitments, open communication, and on-going feedback / improvement.
  • Facilitate creation of the 'right' products and services to resolve customer business issues.
  • Measure and observe customer satisfaction levels to ascertain and implement service improvement alternatives.
  • Anticipate customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
  • Advise others on creating customer focused environments in various scenarios.
  • Perform all phases of agile practices to manage software development aligning with clients' requirements.
  • Negotiate with clients about the technical requirements and adjusts time frame as needed.

WHAT DO YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS) :

  • Bachelor's Degree in Computer Science, Information Systems, with 3 to 6 years of relevant technical experience or Master’s degree in Computer Science, Information Systems with 2+ years of technical experience.
  • Min. 2yrs experience in Splunk or Kibana or Athena.
  • Knowledge of methods and ability to develop trusting business relationships and provide solicited, respected, and valued perspectives to clients / peers that guide thinking, facilitate issue resolution and enhance client / peer capabilities.
  • Understanding of the importance of continuous growth and development and the ability to develop practices that maximize learning and development and improve team members' focus on performance objectives.
  • Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
  • Knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion.
  • Understanding of the value of articulating an intended business outcome and ability to create and communicate a vision of the organization that motivates others to superior performance.
  • Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design.
  • Knowledge of concept and principles of agile methodology; ability to apply appropriate agile approaches in the processes of software development and delivery.
  • Knowledge of the concepts, technologies, and services of cloud computing. Basic conceptual knowledge of cloud applications' design, deployment, and implementation of cloud computing solutions in various business environments.
  • Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
  • Knowledge of product features; ability to design, build, and develop a new product, technology, or service from concept through to production.
  • Knowledge and conceptual understanding of distributed computing platforms such as container, 12factor or cloud native or cloud serverless is a must.

    • WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS) :

  • AWS / OpenShift and / or Java Distributed Technology certifications is a plus.
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    Senior Product Engineer • Bengaluru, Karnataka, India