Studio Manager

Mission

The Studio Manager is a dynamic, motivated, and experienced professional responsible for leading the studio to operational and financial excellence while ensuring an immersive, premium customer experience.

This role blends sales leadership, operational management, and team mentorship, with the ultimate goal of upholding Aliens Tattoo's brand standards and driving business growth. The Studio Manager will oversee day-to-day operations, lead artists and coordinators, maintain P&L accountability, ensure exceptional hygiene and ambiance, and foster a culture of creativity, professionalism, and high performance.

Key Responsibilities

1. Sales & Revenue Growth

• Achieve and exceed monthly revenue targets for the studio.
• Convert consultations and walk-in leads into confirmed bookings with a strong focus on upselling premium designs, services, and aftercare products.
• Maintain a lead-to-booking conversion rate in line with company benchmarks.
• Coordinate with the HQ sales, contact centre, and marketing teams for lead follow-ups and promotional activities.
• Track and report sales metrics daily; identify and act on opportunities to improve results.
• Develop and implement local sales strategies and brand collaborations to increase visibility and attract new customers.

2. Customer Experience Excellence

3. Studio Operations Management

4. Team Leadership & Development

5. Financial & Data Management

Qualifications & Experience

Performance KPIs

Skills Required

Operational Management, CRM Tools, financial data management