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Associate Cloud Engineer

Associate Cloud Engineer

ConfidentialPune
6 days ago
Job description

As a Level 1 Trainee Cloud / System Engineer, associate is responsible for providing technical support, troubleshooting, and maintenance services for our IT systems. Associate will play a crucial role in ensuring the smooth operation of hardware, software, and network components, as well as assisting end-users with technical issues.

Role :

1. Help Desk Support :

  • Provide first-line technical support to end-users via support tracking tool.
  • Respond promptly to user inquiries and troubleshoot issues related to hardware, software, and network connectivity.
  • Document all support interactions, including the nature of the problem and the resolution, in the ticketing system.

2. Hardware and Software Maintenance :

  • Perform routine maintenance on computer systems, including updates, patches, and system optimizations.
  • Install, configure, and upgrade hardware and software components as needed.
  • Conduct regular checks to ensure the proper functioning of computer systems.

    • 3. User Account Management :

  • Manage user accounts, permissions, and access controls.
  • Assist in user onboarding and offboarding processes, including account setup and data backup.

    • 4. Network Support :

  • Troubleshoot network connectivity issues and assist in the configuration of routers, switches, and firewalls.
  • Monitor network performance and address any anomalies or disruptions.

    • 5. Security Compliance :

  • Enforce security protocols and best practices to safeguard the integrity and confidentiality of data.
  • Assist in implementing and maintaining security measures, including antivirus software and firewalls.

    • 6. Documentation :

  • Maintain accurate and up-to-date documentation for system configurations, procedures, and troubleshooting guides.
  • Contribute to the knowledge base to facilitate efficient issue resolution.

    • 7. Collaboration :

  • Collaborate with other IT team members and departments to resolve complex issues and improve overall system performance.
  • Provide input on system upgrades and enhancements.

    • Responsibilities :

    1. Technology Administration :

  • Desktop and Laptop provisioning and administration
  • IT Asset Management
  • Desktop support
  • Provide education and training for users

    • 2. Windows Server Administration :

  • Understanding of Active Directory, DHCP and DNS

    • 3. Office 365 and Related System Administration :

  • Office 365 administration
  • SharePoint Administration
  • Exchange Administration
  • Problem diagnosis, investigation, and resolution

    • 4. Basics of Network Administration

    5. Facility Management :

  • Tasks that need physical attention
  • Physical Security
  • Procurement and shipping of inventory

    • Must Have Skill :

  • Any non-Engineering graduate with up to 2 years of relevant experience
  • Solid understanding of computer hardware, operating systems, and networking principles
  • Expert in Windows server Administration, Office 365 administration, AD and UAM
  • Exposure on Networking
  • Proficient in troubleshooting and problem-solving methodologies
  • Excellent communication and interpersonal skills

    • Nice to Have :

  • Knowledge in any scripting language
  • Relevant certifications are a plus

    • Skills Required

    Active Directory, Networking, Windows Server Administration, Office 365 Administration, Desktop Support

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