Telecaller / Telecalling Executive

Key Responsibilities

• Customer Outreach Communication
• Make outbound calls to existing and potential customers to promote offers, new collections, and gold saving schemes.
• Handle inbound calls and respond to customer queries courteously and professionally.
• Explain product features, pricing, and benefits clearly to customers.
• Maintain a positive and customer-friendly tone throughout all interactions.
• Lead Generation Follow-up
• Generate qualified leads and update CRM or call logs regularly.
• Follow up on enquiries, quotations, and showroom visits to convert leads into sales.
• Coordinate with the sales and marketing teams for campaign follow-ups.
• Customer Relationship Management
• Build and maintain relationships with customers through consistent communication.
• Contact customers for birthdays, anniversaries, and festival greetings to promote offers.
• Handle post-purchase feedback and service-related calls.
• Data Management Reporting
• Maintain accurate call records, lead status, and customer details.
• Prepare and submit daily / weekly reports on call volume, responses, and conversions.
• Ensure data confidentiality and compliance with company policies.

Preferred language : FLUENT ENGLISH, HINDI, MALAYALAM

BRING YOUR UPDATED CV AND TWO PASSPORT SIZE PHOTO COPIES

This job is provided by Shine.com

Skills Required

Lead Generation, Data Management, Customer Relationship Management, Reporting, Crm