Telecalling

Responsibilities

• Outbound calls :  Contact potential and existing customers to promote products or services and generate leads or sales.
• Inbound calls :  Answer incoming calls from customers to handle inquiries, address complaints, and resolve issues.
• Sales and persuasion :  Explain product features and benefits, persuade customers to make purchases, or schedule appointments.
• Record keeping :  Maintain accurate records of customer interactions, update databases, and document all calls and transactions.
• Follow-up :  Follow up with leads and existing customers to ensure satisfaction and convert prospects into customers.
• Goal achievement :  Meet daily, weekly, or monthly call and sales targets.
• Customer service :  Provide information, process orders, and handle customer complaints in a professional manner.

Skills and qualifications

Skills Required

Malayalam, Hindi, Fluent English, Tamil