E-Commerce Automotive Spare Parts Customer Service Representative

Job Description : Automotive Customer Service Representative

Location : Remote (North American Hours)

Desired Skills and Experience :

Education :

Bachelor's degree in Engineering

Required Experience :

1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)

Key Duties and Responsibilities :

Manage daily customer requests through a shared mailbox and provide member support across multiple channels.

Ensure customer satisfaction by addressing complaints and inquiries promptly.

Conduct product sales and process returns and related requests.

Identify and assess customers' needs to achieve satisfaction.

Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.

Maintain records of customer interactions, comments, and complaints.

Provide feedback to management regarding customer issues, concerns, and emerging trends.

Adhere to communication procedures, guidelines, and policies.

Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.

Develop and document knowledge into useful content.

Continuously enhance knowledge of products and services.

Achieve or surpass performance targets.

Participate in training and development programs to enhance customer service skills and knowledge.

Requirements and Skills :

Demonstrated experience in customer service.

Automotive repair, parts, and component knowledge (required).

Technical or engineering experience.

Proficiency in English.

Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.

Ability to multitask, prioritize tasks, and manage time efficiently.

Maintain a positive, empathetic, and professional demeanor with customers.

Customer-centered approach with adaptability to various customer personalities.

Teamwork skills for working with team members and other departments.

Ability to work remotely in shifts aligned with market operational hours.

Digital literacy.

Willingness to achieve goals and pursue self-improvement.

Capability to perform effectively under pressure.

Ability to work North American working hours.

Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!