Talent.com
Director, Program & Strategy

Director, Program & Strategy

ConfidentialGurgaon / Gurugram
30+ days ago
Job description

Key Responsibilities

  • Lead end-to-end customer onboarding from kick-off to go-live, ensuring every customer gets value, fast
  • Ensure $1M+ / quarter revenue realization through successful customer activations and onboarding journeys
  • Build the foundation of our Customer Success practice, focused on value delivery and product adoption.
  • Build the automated Onboarding and Delivery management flows in collaboration with the Product team to ensure that the system is capable of onboarding 100+ customers per month.
  • Capture onboarding insights and drive structured feedback loops into the product roadmap for better product-market fit
  • Collaborate cross-functionally with Product, Engineering, AI, and Sales teams to remove onboarding friction
  • Develop scalable onboarding frameworks, automations, and playbooks that can grow with us
  • Lay the groundwork to build and lead a Customer Onboarding & Success team as we scale
  • Lead and execute the customer onboarding journey from kick-off to go-live for top retail clients
  • Translate complex onboarding processes into scalable playbooks
  • Drive automation-first onboarding practices using AI tools

What Will Make You Successful

  • 8–10 years of experience in Customer Success, Program Management, or Strategy roles in B2B SaaS / AI-led products
  • Strong pedigree with proven track record in customer-facing roles
  • Past exposure to early-stage or fast-scaling startups; ability to build from 0 to 1
  • Experience in influencing product development based on customer onboarding feedback
  • Strong grasp of automation, CRM, and AI-led customer engagement
  • Demonstrated maturity to lead cross-functional teams and eventually build a team from the ground up
  • Experience managing teams in the past; comfortable starting as an IC
  • Excellent communication, stakeholder management, and strategic thinking skills
  • Willingness to work US hours to support US-based customers (6 PM to 3 AM) from office
  • Comfortable in a fast-moving, ambiguous startup environment where brand is built iteratively
  • Deep alignment with Spyne AI's core values : Customer Obsession, Think 10X- Not 10%, Extreme Ownership, Relentless Innovation Machine

    • Skills Required

    CRM Tools, Automation, Saas, Onboarding, Customer Success

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    Program Director • Gurgaon / Gurugram