Workforce Planning-Data Analyst / Data Scientist / AI / ML

Join our team and take a leading role in shaping workforce planning strategy through

advanced forecasting, capacity planning, and optimization modeling.

You will design scalable models to address complex contact center staffing challenges-

including inbound and blended multi-channel environments-where operational costs and

efficiency must be continuously balanced to meet business goals. This role demands strong

operations research expertise and proficiency in Python to automate data pipelines and integrate

third-party optimization libraries, enabling intelligent and efficient workforce solutions.

Strategic Workforce Optimization

• . Develop and implement long-term forecasting models to guide workforce planning,

hiring plans, and budget allocation, incorporating skill-based constraints and relevant

operational constraints.

with leadership to align staffing models with business objectives, seasonal demands,

and evolving initiatives.

efficiency-for example, by analyzing alternative scenarios with varying risk levels

and weighing the trade-offs between hiring additional staff and leveraging overtime.

workforce challenges, including multi-skill staffing and other operational constraints.

R, or SQL, and integrate optimization solvers such as Gurobi, CPLEX, or opensource alternatives.

methodologies, including :

o Develop Python-based automation to streamline forecasting and optimization

processes, including automated data extraction, transformation, and model

execution.

o Optimizing blended inbound / outbound contact center staffing to balance cost

and service levels

Required Qualifications :

role or graduate coursework in supply chain management, statistics, industrial

engineering, or management science.

contact center strategic planning and resource allocation.

solutions.

project lifecycles.

and non-technical audiences with clarity and impact.

attention to detail, and the ability to thrive in ambiguous situations.

of SQL and Excel.

Preferred Qualifications :

supply chain, and management science).

planning, leveraging data-driven solutions within the healthcare industry.

Skills Required

Supply Chain, Statistics, workforce analytics