Technical Support - Tier 2 (Remote - India)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support - Tier 2 | HK in India .

As a Tier 2 Technical Support Specialist, you will be responsible for resolving complex technical issues that go beyond basic customer support. You will work closely with customers, internal teams, and product specialists to troubleshoot, configure, and maintain software integrations. Your role will have a direct impact on customer satisfaction, ensuring smooth operations and timely issue resolution. You will also contribute to improving internal processes, enhancing the knowledge base, and supporting product launches. This position offers a dynamic, collaborative, and fast-paced environment where problem-solving and communication skills are highly valued. You will work evening shifts in line with global customer requirements.

Accountabilities :

• Provide technical support to meet customer-specific needs and resolve complex issues.
• Install, configure, and troubleshoot software integrations.
• Track, document, and update the resolution process for all support tickets.
• Respond promptly to customer requests and follow incidents through to resolution.
• Test new product functionality and collaborate with the product team on launches.
• Handle customer complaints professionally and empathetically.
• Escalate unresolved issues to Tier 3 support when necessary.
• Work with internal teams to resolve technical challenges and improve support processes.

Requirements

Benefits

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile is reviewed through our AI-powered screening process to fairly and efficiently identify top candidates :

This process is transparent, skills-based, and unbiased, focusing solely on your fit for the role. Once the shortlist is finalized, it is shared with the hiring company, who then manages interviews and next steps.

Thank you for your interest!

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