Technical Support Engineer

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas' enterprise data protection business, the company's solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.

We've been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture.

Want to join the leader in AI-powered data security

Cohesity is redefining data management from the ground up to solve a critical challenge facing businesses today : mass data fragmentation. Most enterprise data — backups, archives, file shares, object stores, and data security and analytics — sits in fragmented infrastructure silos that make it hard to protect, expensive to manage, and difficult to analyze. Cohesity consolidates silos onto one web-scale platform, spanning on-premises, cloud, and the edge, and uniquely empowers organizations to run apps on that platform — making it easier than ever to back up and extract insights from data.

We're a values-led company looking for great people who love challenges, are collaborative and curious, unafraid to try, and passionate about customer success.

Technical Support Engineer is a technical support role within the Cohesity support organization. You will work alongside other talented engineers to ensure Cohesity customers receive the highest level of support possible.

We are looking for passionate individuals with deep technical expertise, excellent communication, and customer service skills to join our team!

How You'll Spend Your Time Here

• Work with Cohesity customers to provide timely resolution to technical issues.
• Use available tools to investigate and troubleshoot technical issues.
• Record customer interactions, including investigation, troubleshooting, and resolution of issues.
• Collaborate closely with Cohesity engineering and account management teams.
• Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions.
• Provide the best experience possible for Cohesity customers.
• Manage workload to ensure all customer issues are resolved in a timely manner.
• Assist in the development of comprehensive and reusable self-service solutions for future incidents.
• Develop knowledge base articles.

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [HIDDEN TEXT] for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.

Skills Required

Networking Basics, Troubleshooting