Incident Response Operations Manager
UnitedLexBengaluru, Republic Of India, IN9 days ago
Job descriptionAny graduate / Postgraduate with following experience grid : Mandatory experience in Incident Response (IR) Or Data Breach. Mandatory experience as people manager. Experience with LPO / Legal Services. Experience in planning and scoping the engagement, estimating the cost and time required to complete the project. Active involvement in forecasting the financial projections and budgeting the projects. Planning and setting eDiscovery process / workflow and quality control process to deliver quality work product. Excellent people management skills Passionate about driving business metrics – Productivity, Quality, and other key deliverables. Ability to priorities between multiple complex projects / timelines. Excellent written and Verbal communication. High level of positive attitude with good listening skills. Good decision-making ability. Ability to adapt to any process changes and work on different types of projects. Good knowledge in Excel. Ability to priorities between multiple complex projects / timelines. Strong attention to detail and the ability to conduct root cause analysis. Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred. Knowledge and hands-on experience in breach notification and privacy laws around data breach scenarios is desirable but not must.
Position title : Manager
Job Location : Bangalore
Shift timing : 8 : 30AM – 5 : 30PM
Role and responsibilities
- Responsible for overall performance and management of the team assigned
- Responsible for 2-3 projects, concurrently
- People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members
- Proactive communication with client, ensuring all client requirements are met and reports are submitted on time
- Set goals for team members and communicate it to the team
- Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines
- Management Reporting : - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time
- Actively work on skill development, engagement and retention of team members
- Responsible for upskilling and training the team members
- Provide regular feedback for performance
- Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team
- Conduct regular 1-on-1 connects with team members
- Perform QC / QA checks for team members
- Liaison with other teams / departments
Desired candidate profile
Please refer to our Privacy Policy at UnitedLex for information, https : / / unitedlex.Com / privacy-policy / ”
"ISO 27001 : 2022 is the standard that we follow in this organization, based on this ISO document we have implemented 92 controls in UnitedLex across multiple offices and also with the help of this document we have implemented the Information Security Management System in the Organization"
Create a job alert for this search
Operation Manager • Bengaluru, Republic Of India, IN
Related jobs
)
- Promoted
- New!
Incident Response Manager
ITC InfotechBengaluru, Republic Of India, IN Lead and manage day-to-day SOC operations to ensure proactive detection and response to cyber threats.Drive operational excellence, process maturity, and automation across SOC functions.Coordinate ...Show moreLast updated: 21 hours ago
- Promoted
Incident Resolution Manager
Tata Consultancy ServicesBengaluru, Republic Of India, IN Job title : Major Incident Management.As a Major Incident Manager, your responsibilities will include : .Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, exped...Show moreLast updated: 30+ days ago
- Promoted
Incident Manager (Global SaaS Operations)
ABBBengaluru, Karnataka, India This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.At ABB, we help indu...Show moreLast updated: 9 days ago
- Promoted
Incident Manager
SourceFuseBengaluru, Karnataka, India SourceFuse Technologies hiring Incident Manager 4-5 years of experience.Work closely with other IT and business teams to ensure seamless coordination during incidents.
Participate in on-call rotatio...Show moreLast updated: 23 hours ago
- Promoted
Incident Manager
ConfidentialBengaluru / Bangalore We are seeking an experienced Incident Manager to join our team.The ideal candidate will have 2-5 years of experience in incident management, with a proven track record of successfully managing inc...Show moreLast updated: 30+ days ago
- Promoted
Major Incident Manager
Tata Consultancy ServicesBengaluru, Karnataka, India Job title : Major Incident Management.As a Major Incident Manager, your responsibilities will include : .Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, exped...Show moreLast updated: 11 days ago
- Promoted
- New!
Critical Incident Response Lead
Tata Consultancy ServicesBengaluru, Republic Of India, IN Job title : Major Incident Management.As a Major Incident Manager, your responsibilities will include : .Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, exped...Show moreLast updated: 21 hours ago
- Promoted
- New!
Service Restoration Manager
Tata Consultancy ServicesBengaluru, Republic Of India, IN Job title : Major Incident Management.As a Major Incident Manager, your responsibilities will include : .Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, exped...Show moreLast updated: 21 hours ago
- Promoted
Alstom Transport - Incident Manager
Alstom Transport India Ltd.Bangalore, India Alstom, we understand transport networks and what moves people.From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, w...Show moreLast updated: 15 days ago
- Promoted
Incident Response Team Lead
UnitedLexBengaluru, Republic Of India, IN Responsible for overall performance and management of the team assigned.Responsible for 2-3 projects, concurrently.People management that includes responsibility of performance evaluation, training...Show moreLast updated: 9 days ago
- Promoted
Senior Analyst - Incident Response
MUFG Global Service (MGS)Bengaluru, India PM - 10 : 00 PM IST (Need to be flexible).Operate under the Incident Response (IR) function, reporting to the IR Lead, with responsibility for leading investigations into high-severity security incid...Show moreLast updated: 15 days ago
- Promoted
Incident Manager
Systal Technology SolutionsBangalore Incident Manager Competitive Salary and Benefits : Systal is an Information Technology services integrator.We help our custome...Show moreLast updated: 30+ days ago
- Promoted
Incident Manager
FlipkartBengaluru, Karnataka, India We are Hiring an Incident Manager at Flipkart for Bangalore location.Designation - Incident Manager / Senior Incident Manager.
A person has to manage a 15+ team members.Mode of work - Work from the ...Show moreLast updated: 15 days ago
- Promoted
Incident Manager (Global SaaS Operations)
ConfidentialBengaluru / Bangalore, India At ABB, we help industries outrun - leaner and cleaner.Here, progress is an expectation - for you, your team, and the world.
As a global market leader, we'll give you what you need to make it happen...Show moreLast updated: 2 days ago
- Promoted
Major Incident Manager
ConfidentialBengaluru / Bangalore Key Accountabilities and Main Responsibilities.Ticket triage / categorisation / prioritisation / assignment.Escalation of Major IT Incidents,.
AD user record currency, network Share access, account ...Show moreLast updated: 30+ days ago
- Promoted
Manager - Incident Response
UnitedLexBengaluru, Karnataka, India Responsible for overall performance and management of the team assigned.Responsible for 2-3 projects, concurrently.People management that includes responsibility of performance evaluation, training...Show moreLast updated: 9 days ago
- Promoted
Critical Incident Manager
Palo Alto NetworksBengaluru, Republic Of India, IN At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 30+ days ago
- Promoted
Manager - Incident Response
ConfidentialBengaluru / Bangalore, India Responsible for overall performance and management of the team assigned.Responsible for 2-3 projects, concurrently.People management that includes responsibility of performance evaluation, training...Show moreLast updated: 4 days ago