Operations & Administration Executive
House Of AditiMumbai, Maharashtra, India1 day ago
Job descriptionHandle all customer orders received via phone, WhatsApp, and other digital platforms efficiently and accurately. Manage the process for returns, exchanges, and refunds, ensuring resolutions are handled promptly and with a focus on high customer satisfaction. Serve as the primary point of contact for customer queries, product feedback, and comprehensive after-sales support related to delivery and fulfillment. Assist with foundational accounts tasks, including generating sales invoices and addressing fund-related queries. Maintain and track daily operational expense reports and help manage allocated operational budgets. Facilitate smooth and effective communication flow and documentation between cross-functional internal teams. Provide comprehensive support for general administrative tasks and documentation as required. Provide logistical and administrative support for offline brand presence, including coordinating the setup and operations for exhibitions and pop-up stores. Assist the team with basic social media management activities, including content scheduling, monitoring engagement, and performance reporting. Support all branding initiatives and online marketing campaigns by coordinating creative materials, timelines, and logistics. Perform basic content updates and maintenance tasks for the company website and e-commerce platforms (e.g., product listing, banner updates). Provide general support for digital marketing and online sales documentation, and assist with coordination with external agencies as required. Experience : 3–4 years of demonstrated experience in Supply Chain Management, Logistics, or Operations, preferably within the FMCG or E-commerce sectors. Communication : Strong command of both spoken and written communication in English, along with proficiency in Hindi and / or Marathi . Analytical : Highly organized, meticulous, detail-oriented, with proven skills in inventory management and proactive problem-solving. Financial Acumen : Basic, practical understanding of accounts, invoicing, and core financial processes. Adaptability : Proven ability to multitask effectively, prioritize shifting workloads, and manage time efficiently in a fast-paced, high-growth environment. Industry Interest (Preferred) : A genuine interest in the Ayurveda, wellness, or premium beauty industry is a significant advantage. A significant opportunity for professional growth within a promising, premium luxury Ayurvedic startup. A collaborative, dynamic, and learning-oriented work culture. Direct exposure to optimizing core business operations, supply chain strategy, and foundational digital marketing / branding activities. Competitive compensation package commensurate with experience and skills.
Company : Desa
Location : Mumbai, Maharashtra, India
Employment Type : Full-time
Experience : 3–4 Years
About Desa
Desa is a premium luxury Ayurvedic beauty and wellness brand. We honor India’s ancient heritage by blending it with modern research and clinical insights . We evolve this knowledge through contemporary formulation and design, ensuring our products effectively address modern day needs . We are committed to building a brand that is sustainable, authentic, and deeply rooted in wellness. As we continue to grow our presence, we are seeking a driven and reliable Operations & Administration Executive to join our dedicated team in Mumbai.
Role Overview
We are looking for a proactive and highly detail-oriented professional to drive our end-to-end supply chain, logistics, and inventory management . This is a multifaceted role that requires the seamless coordination of manufacturing partners and delivery processes, alongside providing essential support for digital marketing, brand activities, and website administration . The ideal candidate will possess an inherent interest in Ayurveda and wellness, coupled with the ability to learn quickly and thrive in a dynamic, fast-paced startup environment.
Key Responsibilities1. Supply Chain & Logistics Management
- Manage and optimize the entire supply chain process, from coordinating with manufacturers to overseeing the flow of finished goods and final mile delivery.
- Negotiate rates, manage contracts, and maintain strong relationships with manufacturers and delivery partners.
- Oversee all outbound order dispatch processes, meticulously ensuring timely and accurate deliveries to customers.
- Implement efficient inventory control procedures , conducting regular stock audits, and maintaining precise, real-time inventory records to minimize stockouts and overstocking.
2. Order & Customer Fulfillment
3. Finance & Administrative Support
4. Marketing, Brand Events, & Digital Support
Qualifications & Skills
What We Offer
How to Apply
Please submit your resume and a brief cover letter outlining your relevant experience to
We look forward to reviewing your application!
Thank You.
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Operation Executive • Mumbai, Maharashtra, India
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