SaaS Customer Support

send the below information to cs-hire@pipl.ai

your current salary in USD per month

your expected salary in USD per month

your notice period

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Company Description

Plusvibe.ai is on a mission to revolutionize cold outreach automation tools by providing unlimited email inboxes, warm-up for all accounts, built-in prospect email verification, data enrichment, AI campaign assistance, and more.

Role Description

This is a full-time remote role for a Technical Customer Support at Plusvibe. This person will be responsible for providing technical support to users, ensuring customer satisfaction, analyzing customer issues, and communicating effectively with the development team.

What You’ll Do : Answer user questions about our SaaS.

Quickly spot if an issue is a bug.

Write help articles and FAQs.

Set up CS processes

What You Need :

• Technical background (can diagnose issues, not just follow scripts).
• Strong spoken & written English.
• Experience in SaaS support is a must
• Experience in Community Building would be a plus