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IDX - Manager - Customer Support
IDXBaroda, India30+ days ago
Job descriptionExcellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proactive, detail-oriented, and client-focused mindset. Knowledge of digital communications, corporate communication, or website management is a plus. Ability to work collaboratively across time zones and cultures.
Key Responsibilities :
- Serve as the primary point of contact for client queries at the Baroda office.
- Take ownership of client requests : acknowledge, update, perform quality checks, and ensure timely delivery.
- Collaborate effectively with internal teams in Baroda and London to meet client requirements.
- Develop and maintain strong client relationships to improve website and project management.
- Ensure adherence to ISMS 27001, QMS 9001, and GDPR policies.
- Communicate updates and deliverables clearly to clients.
Desired Skills & Qualifications :
(ref : iimjobs.com)
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Customer Support • Baroda, India