No longer accepting applications
Head Of Customer Success
OrbitalDombivli, Republic Of India, IN1 day ago
Job descriptionOwn adoption, renewals, and expansions for key accounts. Build and improve core CS processes (onboarding, health scoring, QBRs). Monitor customer health and proactively manage risk and growth opportunities. Partner with Sales on renewals and expansion motions. Provide structured customer insights to Product and influence roadmap. Improve CS operations, tooling, reporting, and forecasting accuracy. 5–8+ years in Customer Success or Account Management in B2B SaaS. 2+ years managing or mentoring CSMs or owning senior-level accounts. Strong experience with renewals, expansions, and executive stakeholders. Proven ability to build scalable CS processes. Highly data-driven with strong communication and cross-functional skills. Comfortable in fast-moving, ambiguous environments. Fast-paced, high-energy startup environment Free lunch, dinner, and snacks Top-of-the-line health insurance Opportunity to work with cutting-edge AI technologies
About Us
We’re Orbital — one of the fastest-growing sales AI startups. Based in New York City and Hyderabad, we’re building cutting-edge AI for go-to-market teams. With $4.5M in funding from Silicon Valley investors, Orbital is a platform that helps sales teams sell 10x faster to SMBs using AI agents. Today, we’re trusted by Fortune 100 companies and startups alike.
Orbital was originally founded in 2022 by Ani Kunaparaju and Riley Soward, who split their time between New York City and Hyderabad. We have a fun, in-person culture, and a rapidly growing team around the world.
About the Role
You’ll own customer outcomes end-to-end. This role leads our CSM team, manages key accounts, and builds the systems that make our customer experience consistent and scalable. If you enjoy solving problems, creating structure, and working closely with Sales and Product, this role is for you.
What You’ll Do
You’ll work directly with our founders and team on the following :
- Lead and mentor a team of CSMs;
handle escalations and guide account strategy.
What We’re Looking For
Additional Perks
Create a job alert for this search
Head Of Customer • Dombivli, Republic Of India, IN
Related jobs
- Promoted
Customer Success Manager
gnani.aiNavi Mumbai, Maharashtra, India We are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them.
The candidate should carry a Revenue target for upsel...Show moreLast updated: 2 days ago
- Promoted
- New!
Head of Customer Success
Primesoft IncKalyan-Dombivli, IN A leading OTT software platform for Tier 1 media, sports and entertainment.The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the N...Show moreLast updated: 5 hours ago
- Promoted
Exponentia.ai - Customer Success Manager
exponentia.aiMumbai, India Location - Mumbai Role Overview : Customer Success Manager - As a Customer Success Manager at Exponentia.You will act as the primary point of contact for o...Show moreLast updated: 30+ days ago
- Promoted
Head of Client Servicing (Events Industry)
WishmakersDombivali, Maharashtra, India ABOUT WISHMAKERS : Wishmakers is a creative agency specializing in brand campaigns, live events, exhibitions, and activations—all designed to tell powerful stories and help brands connect meaningful...Show moreLast updated: 1 day ago
- Promoted
- New!
Head Of Customer Success
Primesoft IncDombivli, Republic Of India, IN A leading OTT software platform for Tier 1 media, sports and entertainment.The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the N...Show moreLast updated: 2 hours ago
- Promoted
Head of Sales
AviateThane, IN At Humantic AI, our mission is to humanize the internet.Our product is at the cutting-edge of AI, Psychology and large-scale data.
We believe that we have an opportunity (and even a responsibility) ...Show moreLast updated: 30+ days ago
- Promoted
Head of Sales and Business Development
Manipal Specialty Chemicals Private LimitedThane, IN We are seeking a dynamic and experienced Sales Leader with 15–20 years of proven experience in the Specialty Chemicals industry.
The ideal candidate will be responsible for building and leading the ...Show moreLast updated: 1 day ago
- Promoted
- New!
Xeno - Manager - Customer Success
XENO PRIVATE LIMITEDMumbai, India Client Engagement & Success : - Serve as the primary point of contact for a portfolio of enterprise clients in the retail / e-commerce sector.
Understand client business goals,...Show moreLast updated: 22 hours ago
- Promoted
Energy Exemplar - Senior Manager - Customer Success
ENERGY EXEMPLAR INDIA PRIVATE LIMITEDInternational, India Description : This role also requires strong external engagement, representing Energy Exemplar as a thought leader at industry events, government forums, and conferences across t...Show moreLast updated: 25 days ago
- Promoted
- New!
Customer Success Manager
Total CollectR Virtual Collector & Debt NegotiatorMumbai, IN We're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up.
That means we're looking for build...Show moreLast updated: 5 hours ago
- Promoted
Customer Success Manager
KarixMumbai, Maharashtra, India Job Role : Customer Success Manager L ocation : Mumbai Role Summary : You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction.Your primary fo...Show moreLast updated: 2 days ago
- Promoted
Associate Manager - Customer Success - AdTech / B2B SaaS
CREWKARMA NETWORKS PRIVATE LIMITEDMumbai, India Roles & Responsibilities As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management / Business Development / problem s...Show moreLast updated: 12 days ago
- Promoted
AVP Customer Success & Operations
TalentGumThane, IN TalentGum is one of India’s fastest-growing online learning platforms for extracurricular activities for children aged 5–14 years.
We offer world-class programs across music, dance, chess, speech, a...Show moreLast updated: 1 day ago
- Promoted
- New!
Head of Sales
Orient Technologies LimitedMumbai, Maharashtra, India Lead and deliver on monthly, quarterly, and annual sales plans for the Mass Market customer segment.Provide day-to-day leadership and guidance to the sales operations staff, ensuring accountability...Show moreLast updated: less than 1 hour ago
- Promoted
Customer Success Operations Intern
Qapitanavi mumbai, India Qapita is a Series B equity management platform for startups and listed companies.Qapita supports over 2,000 clients across Asia, ANZ and the US, while engaging their investors and over 350,000 emp...Show moreLast updated: 1 day ago
- Promoted
- New!
Customer Success Manager
GleantapMumbai, IN Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns.
Businesses can utilize context...Show moreLast updated: 21 hours ago
- Promoted
- New!
B2B SaaS - PLG Customer Success Specialist
Flowace.aiKalyan-Dombivli, IN PLG Customer Success Specialist | Flowace.B2B SaaS (Product-Led Growth environment preferred).We help organizations go beyond timesheets — enabling leaders to get real visibility into how work gets...Show moreLast updated: 21 hours ago
- Promoted
Associate Manager - Customer Success
Media.netMumbai, Maharashtra, India As an Associate Manager - Customer Success, you are someone who comes with 2-3 years of Account Management / Business Development / problem solving / hustling experience in a high growth internet star...Show moreLast updated: 17 days ago