Customer Support Specialist

Company Description

NextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses across various product categories. With a focus on lifestyle, technology, and fashion products, we provide services in production, sourcing fulfillment, and servicing aspects of e-commerce. Additionally, NextBigE runs in-house direct-to-consumer brands that serve customers worldwide.

Role Description

This is a full-time on-site role for a Customer Support Specialist at NextBigE in Noida. The Customer Support Specialist will be responsible for providing customer support, ensuring customer satisfaction, and providing technical support. Daily tasks may include responding to customer inquiries, troubleshooting technical issues, and resolving customer concerns in a timely and professional manner.

Qualifications

• Customer Support and Technical Support skills
• Excellent interpersonal and communication skills
• Strong analytical skills
• Ability to prioritize and multitask effectively
• Experience in a customer-facing role
• Knowledge of e-commerce platforms and processes
• Experience with CRM software
• Bachelor's degree in a related field is preferred