AVP

Job Title - (AVP) Associate Program Manager

Location : Mumbai and Pune

About the Role

We are seeking a dynamic and accomplished professional to lead the Project Management Office (PMO) for eClerx’s

Financial Markets

vertical. The role is responsible for driving strategic initiatives, technology transformation, and change management across key business functions.

The ideal candidate will bring strong PMO leadership experience, a structured approach to program governance, and a track record of delivering transformation in complex, fast-paced financial services environments.

Key Responsibilities

Program & Portfolio Management

Lead the overall PMO function, ensuring governance, standardization, and visibility across all strategic initiatives.

Drive the end-to-end delivery of key projects across operations, technology, and client solutions.

Define and monitor program KPIs, risk management frameworks, and executive reporting dashboards.

Technology & Transformation

Identify and implement technology-led process improvements and automation opportunities.

Partner with Technology, Operations, and Analytics teams to deliver scalable, data-driven transformation programs.

Enable adoption of new tools, systems, and methodologies to enhance efficiency and control.

Change Management & Process Excellence

Lead organization-wide change management initiatives to ensure successful implementation and adoption of new processes.

Promote continuous improvement through structured project reviews, lessons learned, and process reengineering.

Strengthen project management discipline and capabilities across business teams.

Leadership & Stakeholder Engagement

Collaborate closely with senior leadership, business heads, and client partners to align PMO priorities with business objectives.

Communicate project progress, risks, and dependencies through structured governance forums and executive updates.

Coach and mentor project teams to build a high-performance PMO culture.

Desired Candidate Profile

Education & Experience

MBA / PGDM from a

Tier-1 B-School

(IIMs, ISB, XLRI, FMS, SP Jain, etc.) is

mandatory .

15+ years of total experience, with

at least 8 years in PMO / Program Management leadership roles .

Strong exposure to

Financial Markets

(Investment Banking, Capital Markets, Asset Management, or related domains).

Proven experience managing

enterprise-level transformation, technology integration, and change management

programs.

PMP / Prince2 / Agile / Lean Six Sigma certification preferred.

Key Skills

PMO governance and portfolio management

Financial markets domain expertise

Technology transformation and automation (RPA, analytics, workflow platforms)

Change management and process excellence

Stakeholder and executive management

Strong analytical, presentation, and communication skills

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.