Prin Technical Supt Engineer

What's the role?

• Owning and managing the technology roadmap for the customer in alignment with the Account Director and working with cross functional teams.
• Overseeing all aspects of a project, from defining its requirements to evaluating the finished delivery, ., specification of scope of delivery, tracking development against agreed scope, change management, risk management, validation, deployment, corrective maintenance, deprecation planning, retirement, and finally replacement.
• Orchestrating deliveries all along the engagement life cycle through the definition and execution of the necessary release management and quality assurance activities including but not limited to, error and release management.
• Identifying gaps in methodologies and / or processes for any part of the customer lifecycle and drive change for continuous improvement.
• Consulting clients on potential opportunities to maximize their outcomes, improving their operations, increasing their adoption of HERE products and solution and identifying upsell and cross sell opportunities.
• Being the Voice of the Customer by providing regular feedback to Product and Sales, as well as proactively driving executive-level review and decision making as needed.
• Traveling up to 25%, both domestic and international, to meet customers and suppliers as needed.

Who are you?

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.