This job offer is not available in your country.
Customer Service Specialist
TripleKanpur, IN30+ days ago
Job descriptionCustomer Interaction : Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times. Issue Resolution : Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge : Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. Documentation : Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. Problem-Solving : Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance : Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement : Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. Feedback Handling : Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration : Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Customer Support, Customer Satisfaction, and Customer Experience skills Excellent problem-solving and analytical skills Ability to multitask and prioritize workload in a fast-paced environment Experience with CRM systems and contact center technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelor's degree or higher in a related field is preferred Experience in a customer service or contact center environment is preferred
Triple
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in :
- Selectively recruiting the top 1% of industry professionals
- Delivering in-depth training to ensure peak performance
- Offering superior account management for seamless operations
Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.
Summary
This is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.
Responsibilities
Qualifications
Schedule (US Shifts Only)
Eastern Time - 6 : 30 p.m. - 3 : 30 a.m. IST, Rotational Shifts
Pacific Time - 9 : 30 p.m. - 6 : 30 a.m. IST, Rotational Shifts
Logistical Requirements
Quiet and brightly illuminated work environment
Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor
720P Webcam and Headset
A reliable ISP with a minimum speed of 100 Mbps
Smartphone
Create a job alert for this search
Customer Service • Kanpur, IN
Related jobs
- Promoted
Customer Service Specialist
PerpennyKanpur, Uttar Pradesh, India Company Description PerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis.
With features like skill matching, secure payments...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Specialist
Scry AIKanpur, Uttar Pradesh, India Position : Customer Support Specialist Location : India (Remote) Employment Type : Full-Time Schedule : Monday to Friday, Day Shift Experience : 2+ Years in Customer Support, Helpdesk, or Client Su...Show moreLast updated: 7 days ago
- Promoted
Configuration Specialist (Veeva Vault)
vueverse.Kanpur, Uttar Pradesh, India OBJECTIVE The role of Veeva Vault Technical Support is responsible for providing expert-level support and administration for Veeva Vault applications.
This includes troubleshooting system issues, as...Show moreLast updated: 20 days ago
- Promoted
Customer Support Specialist (unpaid)
SM Recordkanpur, uttar pradesh, in SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide.
Built on the principles of Technology and Trust, we are dedicated to max...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist
ConfidentialKanpur, India Looking for an ambitious Business Development Associate (BDA) to join our sales and growth team in Kanpur.This is a full-time, on-site role.
The BDA will play a key role in expanding our student bas...Show moreLast updated: 21 days ago
- Promoted
Consumer Electronics Specialist - 45736
TuringKanpur, IN Based in San Francisco, California, Turing is the world’s leading.AI labs and a trusted partner for global enterprises deploying advanced AI systems.
Turing supports customers in two ways : first, by...Show moreLast updated: 7 days ago
- Promoted
Customer Service Representative
SotbellaKanpur, Uttar Pradesh, India Job Title : Customer Service Representative Location : Noida Department : Customer Experience / Customer Service Reports To : Customer Support Manager / Operations Head Employment Type : Full-Time ...Show moreLast updated: 16 days ago
- Promoted
Service Desk Specialist
Sharp BrainsKanpur, IN Monitoring and Incident Management : .Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability.
Provide first-line support for network incidents an...Show moreLast updated: 7 days ago
- Promoted
Customer Support Specialist
TPKanpur, Uttar Pradesh, India Job Title : Customer Service Executive – International Process Location : Noida Sector 135 Salary - Fresher - 4 LPA / Experienced - 5.
LPA Job Type : Full-time Shift Timings : Night Shift / Rotational Sh...Show moreLast updated: 20 days ago
- Promoted
Customer Service Specialist
Moonpreneur IncKanpur, IN Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills.
With a focus on STEAM and future-oriented streams, Moonpreneur aims at em...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Specialist
RKB Web Technologieskanpur, uttar pradesh, in We’re looking for a Customer Support Specialist to provide email and chat support for merchants using our Shopify SEO app.
The role involves troubleshooting customer issues, guiding merchants on app...Show moreLast updated: 7 days ago
- Promoted
Technical Sales Specialist
VE Quality Instrumentation Pvt. Ltd.kanpur, uttar pradesh, in We suggest you enter details here.This is a full-time remote role for a Technical Sales Specialist.The Technical Sales Specialist will be responsible for identifying and developing new business opp...Show moreLast updated: 12 days ago
- Promoted
Customer Service Specialist
NAZZTECKanpur, Uttar Pradesh, India Job Title : Customer Support Expert (Chat Process) – Travel / Airline / OTA Domain Location : Sector 142, Noida Work Schedule : 5 Days a Week | Rotational Shifts & Week-offs Travel Range : Candidat...Show moreLast updated: 17 days ago
- Promoted
Customer Relationship Management Specialist
HouseEazyKanpur, Uttar Pradesh, India We are looking for an AM / Manager – CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring...Show moreLast updated: 5 days ago
- Promoted
Enterprise Sales Specialist
MedvarsityKanpur, Uttar Pradesh, India Enterprise Telesales Executive – GCC Region Role Summary Responsible for high-value telesales targeting decision-makers (Marketing Heads, Procurement Heads, CEOs, CMOs, Sales Heads) in pharma, dev...Show moreLast updated: 7 days ago
- Promoted
Senior Customer Service Representative
TripleKanpur, IN Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 7 days ago
- Promoted
Technical Support Specialist
NIKSUNkanpur, uttar pradesh, in Job Title : Junior Engineer, Technical Support, tier 2.NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks...Show moreLast updated: 7 days ago
- Promoted
Microsoft 365 Specialist
Exult GlobalKanpur, IN Must have designed and implemented an Office 365 (Exchange, Microsoft Teams, SharePoint & OneDrive for Business) environment.
Must have experience in preparing transformation deliverables such as as...Show moreLast updated: 7 days ago