Call Centre Executive

JOB DESCRIPTION

Position :

Call Centre Executive - Retail Industry

Company :

FRQ BRO Private Limited (OPPO )

Location : Coimbatore

Experience :

0–1 year (Freshers can apply)

Both : Male and female can apply

salary : 17000 Monthly

Office Timing : 10.00 AM TO 6.30 PM

Company Benefits : PF, ESIC, GPA, Training with pay, Brith day gifts, Demo offers, Diwali Bonus, yearly twice Salary hikes opportunities.

About the Role : We are seeking a

detail-oriented and analytical Call Centre Executive

to join our team at

FRQ BRO Private Limited (OPPO), Coimbatore . The ideal candidate will be responsible for handling inbound and outbound calls, preparing and analysing call reports, and maintaining customer data to support effective business decision-making in the retail industry.

Key Responsibilities :

Handle

incoming and outgoing customer calls

in a professional and courteous manner.

Create and implement customer care protocols

to improve service quality.

Build and maintain sustainable customer relationships

through effective communication and problem-solving.

Escalate customer issues

to the appropriate departments for timely resolution.

Prepare and analyse call and customer service reports

to support business operations.

Ensure

accuracy and attention to detail

in all customer interactions and data entries.

Maintain a high level of

organizational and multi-tasking ability

in a fast-paced environment.

Required Skills : Excellent

communication skills

in

Tamil and English

(both verbal and written).

Strong

phone etiquette

and

active listening

skills.

Good

organizational ,

time management , and

multi-tasking

abilities.

High level of

accuracy and attention to detail .

Ability to work both

independently and as part of a team .

Any degree / diploma

How to Apply :

Share your resume here

hr.recruitment@frqbro.com - 9790008808

#https : / / www.linkedin.com / company / frq-bro-private-limited-oppo-tn

#HIRING #OPPO #FRQ BRO PRIVATE LIMIED #FRESHERS