CX Transformation Expert

Join Nexora Tech as a CX Transformation Expert

About Nexora Tech :

Nexora Tech, founded by Aparna Kumar (Former CIO – SBI, HSBC, and senior leadership positions at HDFC Bank, Capgemini, Oracle, and Citi), is a boutique technology advisory and consulting firm that partners with CXOs and Boards to deliver digital transformation, AI-led innovation, customer experience reimagination, and IT modernisation across industries.

We help organisations create AI-first, customer-centric ecosystems by blending strategic insight, process redesign, and emerging technologies to deliver seamless, data-driven, and humanised customer journeys.

Who We’re Looking For :

We are seeking passionate CX Transformation Experts with hands-on experience in omnichannel strategy, AI-enabled contact centre solutions, and customer experience innovation. You will work closely with Aparna Kumar and senior client stakeholders to design next-generation CX frameworks that combine technology, analytics, and behavioural insight.

The role will involve designing customer journeys, deploying automation platforms , and enabling measurable CX improvements (NPS, CSAT, cost-to-serve) through AI and analytics-driven interventions.

Engagement Model :

• Retainership or Contractual basis
• Duration : 12 to 36 months per engagement (extendable based on client programs and continuity)
• Hybrid model – remote consulting with client-site collaboration where needed
• Nexora provides comprehensive sales, pre-sales, and delivery management support through its dedicated business development and project coordination teams

Why Partner with Nexora Tech :

Earning Potential :

CX Transformation Experts typically earn ₹20–28 lakhs annually , depending on project complexity and client size. With Nexora’s robust enterprise pipeline, partners can expect 3–6 active engagements per year focused on AI-enabled CX modernisation, omnichannel optimisation, and intelligent service delivery.

Ideal Profile :

How to Apply :

Send your profile to hr@aparnatechtrends.com

With the subject line :

Strategic Partner – CX Transformation Expert

Join Nexora Tech to reimagine customer experience through AI, data, and human-centred innovation.